HostNow Builders Sdn. Bhd. (“HostNow Builders”, “we”, “us”) operates the website hostnow.my. This policy explains what personal data we collect through the site and in the course of our renovation and construction work, why we collect it, and the choices you have. We process personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. The Data We Collect
We keep collection deliberately minimal. Depending on how you interact with us, we may hold:
- Enquiry details — your name, phone number, email address and the message you send through our contact form or by email.
- Project information — property addresses, floor plans, photographs and correspondence connected to a quotation or contract.
- Technical data — basic server logs (IP address, browser type, pages requested) generated automatically when you visit the site.
- Cookie preferences — a record of whether you accepted or rejected cookies, stored in your own browser.
2. Why We Use It
We use personal data only to respond to your enquiry, prepare quotations, perform contracts you have entered into with us, comply with legal obligations (such as tax and construction records), and maintain the security of our website. We do not use your data for automated decision-making, and we do not sell it to anyone.
3. Legal Basis and Consent
By submitting the contact form you consent to us processing the details you provide for the purposes above. Where we process data to perform a contract or meet a legal requirement, we rely on those grounds instead. You may withdraw consent at any time by writing to [email protected], although this may limit our ability to serve you.
4. Who Sees Your Data
Access is limited to the HostNow Builders staff who need it to handle your project. We may share specific information with subcontractors and suppliers working on your job (for example, a delivery address), with professional advisers, or with authorities where the law requires it. All third parties handling data on our behalf are bound to confidentiality.
5. Retention
Enquiry records that do not lead to a project are deleted within 24 months. Project and contract records are retained for 7 years to satisfy statutory, warranty and audit requirements, after which they are securely destroyed.
6. Security
Data is stored on access-controlled systems, transmitted over encrypted connections and backed up securely. No internet transmission is perfectly secure, but we take reasonable technical and organisational measures appropriate to the sensitivity of the data we hold.
7. Your Rights
Under the PDPA you may request access to the personal data we hold about you, ask for corrections, and object to processing for direct marketing. To exercise any of these rights, contact us at the details below. We respond within 21 days.
8. Contact
HostNow Builders Sdn. Bhd. (Reg. No. 202101038742 (1432806-K))
27-1, Jalan Metro Perdana Barat 2, Taman Usahawan Kepong, 52100 Kuala Lumpur, Malaysia
Email: [email protected] · Phone: +60 12-772 4915
We may update this policy from time to time; the date above reflects the latest revision. Material changes will be highlighted on this page.